YourVerse

FAQs

FAQs
Do you use or build applications for AI?

At YourVerse, we don’t measure a client’s value by the size of their company. Every vision deserves the same respect, which is why we use AI as a tool rather than a substitute for critical thinking, creativity, strategy, and human judgment. YourVerse is part of PartnerPeople, a holding company focused on innovative and disruptive businesses across technology, B2B marketing, video, animation, and more. One of the companies within the YourVerse Ecosystem is PP360, where we strive to deliver artificial intelligence-powered solutions that are innovative, accessible, and effortless to use. We’re building focused, compact hardware that brings real-world AI applications to life, without all the technical complexity or high price tag.

Do you have an Affiliate Program?

Yes!

YourVerse for Affiliates

As an official YourVerse Affiliate Partner, you can earn a commission on every new client you refer to our service, with recurring monthly payments.

YourVerse for Agencies

By signing up with YourVerse, your agency can effortlessly expand its services and bridge gaps by leveraging an agency-only subscription for corporate design and content creation.

Learn More >

Do you offer services for one-time projects?

Yes! Check out our Proposal Builder >

We move quickly! We can prepare a rough estimate within 24 hours. If you’d like to proceed, we’ll present our SOW and proposal within a week. You can submit multiple requests if you have overlapping needs.

Due to complexity, some projects may need to be serviced by one of our affiliate companies. [ SimpliMotion and PartnerPeople ]

What is the most requested Add-on businesses use with their monthly subscription?

Priority Access Add-On

Get priority access to our team with expedited turnaround on eligible requests (typically within 24 hours).

Rush applies to simple and standard tasks and is fulfilled based on active project limits and fair use.

Unlimited rush requests are subject to fair use, active project limits, and request scope. Only eligible tasks qualify for expedited turnaround.

Rush does NOT override: Active project limits, complexity rules, or queue structure.

Market Benchmark

Many agencies charge $100–$200 per rush request.

If a client submitted (4) rush requests at $150 each = $600, our monthly “Unlimited Rush Add-On” quickly becomes a strong operational value.

Assets Eligible for Rush

👉 Simple standard tasks only

  • Social graphics
  • Email designs
  • Simple landing page edits
  • Ad creatives
  • Light revisions

Not Eligible for Rush

👉 These still follow standard timelines

  • Video production (unless pre-scoped + small edits)
  • Complex automation builds
  • Full landing page builds from scratch
  • Multi-asset campaigns
  • Strategy-heavy work

Example:

Saga client (4 active projects at a time per plan): You can mark all (4) as rush. They get prioritized with faster turnaround, but you cannot push (10) projects into rush simultaneously. Additional volume would require a Project Add-On or temporary plan upgrade to properly support the workload.

Are there add-ons to support specialized needs for my monthly subscription?

Add-ons are customized based on your selected plan, workflow, and scope. Transparent pricing is provided during onboarding before any additional work begins. Add-on services can be managed in your customer portal as separate items or as Add-on Bundles.

YourVerse Add-ons: Designed to Expand Capacity | Accelerate Delivery | Support Specialized Needs

Without disrupting your plan structure

If you find yourself consistently using multiple add-ons, upgrading your plan will provide greater efficiency, faster delivery, and better overall value. We don’t want our clients stacking $1,200 of add-ons on a $499 plan!

Performance-Enhancing Add-ons: WordPress Packages & Security
  • WordPress Package Add-ons are available after you purchase your package.
  • Select add-ons based on your selected package, project scope, and eligibility
  • Some features are already included in higher-tier packages, e.g., Premium Wordfence Security Firewall
  • Your add-on request form will guide you toward options that apply to your current package

Add-ons are ideal for focused setup and activation. For ongoing content updates, optimization, automation, campaign support, analytics refinement, design expansion, or marketing nurture, pair your WordPress package with a YourVerse subscription plan.

We are an affiliate for Wordfence

Wordfence is a WordPress plugin that protects any website it’s installed on from malware, hackers, and other security threats. It includes a WAF (Web Application Firewall) that is updated constantly to include new firewall rules, and a malware scanner that is continuously updated with new malware signatures, both to detect and protect against the newest threats.

In short, Wordfence secures and protects WordPress websites.

All of our WordPress sites are protected by one of Wordfence’s plans.

Starter Package: you choose which annual plan you want (PREMIUM $149/yr, CARE $590/yr , RESPONSE $1250/yr)

Basic Package: you choose which annual plan you want (PREMIUM $149/yr, CARE $590/yr , RESPONSE $1250/yr)

Growth Package: you choose which annual plan you want (PREMIUM $149/yr, CARE $590/yr , RESPONSE $1250/yr)

Professional Package: Premium Wordfence is included for 12 months from install. Premium plan is a $149 value. We’ll send you a link to set it up. $149 will then be deducted from your subscription. You can upgrade your plan via an Add-on option.

Premium eCommerce: Premium Wordfence is included for 12 months from install. Premium plan is a $149 value. We’ll send you a link to set it up. $149 will then be deducted from your subscription. You can upgrade your plan via an Add-on option.

Timelines/Disclaimers:

Disclaimers:
TIMELINES: Vary by request scope, complexity, and queue. Active project limits apply by plan; new requests may pause until the active count drops below your plan limit.
ACTIVE PROJECTS: Depending on which plan you’re enrolled in, you may be limited in the number of simultaneous projects you can submit. New projects will not be accepted until your active project count falls below your limit again.
CONCIERGE SERVICE: For our print designs, we offer a Concierge service to help you get all your sales collateral printed and shipped hassle-free. Through our partnerships, you can get everything designed and printed at a reduced price and with greater convenience.
VIDEO SERVICE: Available exclusively to subscribers of select higher-tier plans. Due to their increased complexity and scope, video project timelines may be longer than those for standard requests.

YourVerse is best suited for short-form video content, so for more complex productions, custom quotes can be provided through our sister company SimpliMotion.

Important Integration Disclaimers: MailChimp

MailChimp Subscription Required:

Customers must already have an active MailChimp subscription in order to enable email marketing or newsletter features on their WordPress site.

Integration Limitations:

We will integrate MailChimp forms, lists, and email automation into your WordPress site, but all MailChimp account configuration (such as audience setup, email templates, etc.) must be handled by the customer.

Important Integration Disclaimers: Calendly

Calendly Subscription Required:

• Customers must already have an active Calendly subscription in order to integrate Calendly scheduling into their WordPress site.

Integration Limitations:

We will integrate Calendly scheduling functionality, but all Calendly account setup and configuration (like linking availability, personal settings, etc.) must be done by the customer.

Important Integration Disclaimers: Slack

Slack Subscription Required:


Customers must already have an active Slack subscription to enable Slack integration. This subscription must be set up and managed by the customer. We do not provide assistance with setting up Slack or managing the Slack account itself.

Slack offers several pricing tiers: the Free plan is $0, the Pro plan is $7.25 per user per month, the Business+ plan is $15 per user per month, and the Enterprise+ plan is $45 per user per month when billed annually. Actual costs may vary based on negotiations and discounts.

Integration Limitations:

◦ We will handle the integration of Slack into your WordPress site to provide alerts and notifications once Slack account is set up by customer.
◦ We are not responsible for configuring your Slack channels, workspace, or any related settings within Slack itself.
◦ If you encounter issues with the Slack integration or workspace setup, these should be handled directly with Slack’s support team.

Important Integration Disclaimers: Hosting

Hosting & Liability Waiver

GoDaddy Hosting:

SSL Certificate: SSL is included with the GoDaddy Managed WordPress Hosting. This feature will ensure the website is secure, visible to search engines, and builds trust with your visitors. If you choose to opt for another hosting provider, SSL will need to be manually configured, and we cannot guarantee the same level of support or security.

For Customers Using Their Own Hosting:

If you choose to install the website on your current hosting provider, we will waive certain liabilities related to website performance, security, or compatibility with the hosting platform.

Liabilities Waived:

◦ We do not guarantee uptime, site speed, or performance issues that arise from the current hosting provider.

◦ We are not responsible for the security of the hosting environment. It is your responsibility to ensure the hosting platform is secure and has adequate protection.

◦ Any issues with SSL certificates, server configuration, or performance related to the host provider are the responsibility of the customer.

◦ We cannot assist with issues related to host provider support or their limitations.

Host Platform Compatibility Disclaimer:

We will provide installation and migration support, but we cannot guarantee full functionality or performance if there are limitations or incompatibilities with your hosting platform (e.g., if the hosting platform does not meet WordPress requirements).

Additional charges may apply if further troubleshooting or adjustments are required to ensure compatibility with your hosting provider.

If I utilize the Asset Repository (DAM), how long will I have access to my files/assets if I cancel?

All finished files are stored for one year after projects are delivered, so many of our clients will choose to purchase our DAM standalone to guarantee consistent access. If you choose to cancel your subscription, your files will remain available for [6 months]. You can export your files prior to canceling, or you may purchase an annual or monthly YourVerse DAM Repository subscription as a standalone service to ensure extended or permanent data storage.

Our DAM platform provides a secure repository for your product images, videos, and other brand assets, offering seamless archiving, sharing, and collaboration for effortless asset management.

Do you have a Referral Program with discount incentives?

We do have a referral program, and for affiliates, we offer commissions. The terms of both are currently being updated.

Can I easily change my payment method for following monthly subscription?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Can I easily change my account preference from auto-renew to manual renewal?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Can I easily change my plan after a paid month subscription nears renewal?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Plan flexibility: Clients can upgrade, downgrade, pause, and cancel. Plan changes take effect after the current month’s term is due to auto-renew. Your satisfaction is important to us, so we give you the flexibility to choose the perfect verse for you.

If I need to “Pause” my subscription, how long can I pause it for?

Priorities can change: You can pause your subscription for up to 3 months at a time; thereafter, you will need to select a Plan Tier to stay in a subscription plan. Otherwise, you can switch to a One-Time-Project status, and we will archive your information for up to a year until you return. You can select the change in your customer portal.

Are your prebuilt WordPress websites fully customizable?

Yes, we build WordPress sites on a fully customizable, stable, secure theme that has been consistently updated and scaled since 2012. We only use the latest version to protect against vulnerabilities, coupled with a comprehensive industry-standard security endpoint firewall, a bundled malware scanner, robust login security features, live traffic views, and more. We can install on your current hosting provider, or, as we are a GoDaddy and AWS hosting reseller, you can purchase hosting and discounted domains directly from us.

How can I get support?

Once you become a YourVerse member, you will have access to a customer portal where you can submit requests and use our chat feature, meeting scheduler, and Slack integration for quicker feedback.

Are there any recurring fees?

YourVerse is a monthly subscription-based marketing company. We offer plans and add-ons that either auto-renew, or expand capacity, accelerate delivery, or support specialized needs without disrupting your plan structure when you need it.

Plan flexibility: Clients can upgrade, downgrade, pause, and cancel. Plan changes take effect after the current month’s term is due to auto-renew. Your satisfaction is important to us, so we give you the flexibility to choose the perfect verse for you.

What is included with my YourVerse plan?

There are four plans you can choose from: COUPLET, CANTO, SAGA, and EPIC.

Differentiating Features:

> Asset Repository: is bundled in all plans.
> Priority Support: is included in SAGA and EPIC Plans
YourVerse Apps are fully bundled with the EPIC Plan; SAGA and CANTO have a reduced bundle; Couplet does not have access to YourVerse Apps. Our Apps are designed to streamline your marketing efforts, organize your digital assets, and help you to focus on the most important parts of your day.

Please see the Pricing section for MORE INFORMATION >

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