YourVerse

FAQs

FAQs
If I utilize the Asset Repository (DAM), how long will I have access to my files/assets if I cancel?

Your files will remain available for [6 months] if you choose to cancel your subscription. You can export your files prior to canceling, or you may purchase a repository YourVerse DAM subscription as a standalone service to ensure an extended access period.

Do you have a Referral Program with discount incentives?

We do have a referral program, and for affiliates, we offer commissions. The terms of both are currently being updated.

Can I easily change my payment method for following monthly subscription?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Can I easily change my account preference from auto-renew to manual renewal?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Can I easily change my plan after a paid month subscription nears renewal?

YourVerse is a monthly subscription-based marketing company. Yes, you can select the change in your customer portal.

Plan flexibility: Clients can upgrade, downgrade, pause, and cancel. Plan changes take effect after the current month’s term is due to auto-renew. Your satisfaction is important to us, so we give you the flexibility to choose the perfect verse for you.

If I need to Pause my subscription, how long can I pause it for?

Priorities can change: You can pause your subscription for up to 3 months at a time; thereafter, you will need to select a Plan Tier to stay in a subscription plan. Otherwise, you can switch to a One-Time-Project status, and we will archive your information for up to a year until you return. You can select the change in your customer portal.

Are your prebuilt WordPress websites fully customizable?

Yes, we build WordPress sites on a fully customizable, stable, secure theme that has been consistently updated and scaled since 2012. We only use the latest version to protect against vulnerabilities, coupled with a comprehensive industry-standard security endpoint firewall, a bundled malware scanner, robust login security features, live traffic views, and more. We can install on your current hosting provider, or, as we are a GoDaddy and AWS hosting reseller, you can purchase hosting and discounted domains directly from us.

How can I get support?

Once you become a YourVerse member, you will have access to a customer portal where you can submit requests and use our chat feature, meeting scheduler, and Slack integration for quicker feedback.

Are there any recurring fees?

YourVerse is a monthly subscription-based marketing company.

Plan flexibility: Clients can upgrade, downgrade, pause, and cancel. Plan changes take effect after the current month’s term is due to auto-renew. Your satisfaction is important to us, so we give you the flexibility to choose the perfect verse for you.

What is included with my YourVerse plan?

There are four plans you can choose from: COUPLET, CANTO, SAGA, and EPIC.

Differentiating Features:

> Asset Repository: is bundled in all plans.
> Priority Support: is included in SAGA and EPIC Plans
YourVerse Apps are fully bundled with the EPIC Plan; SAGA and CANTO have a reduced bundle; Couplet does not have access to YourVerse Apps. Our Apps are designed to streamline your marketing efforts, organize your digital assets, and help you to focus on the most important parts of your day.

Please see the Pricing section for MORE INFORMATION >

SERVICES + MORE ABOUT [YV]:

Go to Top